Original topic:

Android 12 update volume button down and power button does not functioning.

(Topic created on: 09-02-2022 07:22 AM)
Astro16
Active Level 3
Options
Galaxy A
There is a problem when updating my device into android 12.The volume button down and power button not functioning and the phone won't charge.This update have an issue this is so annoying.Can Samsung solved this issue this is so disappointing how can I solve this now what should I do.
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2 Comments
Khaled75
Expert Level 5
Galaxy A
About the buttons, try changing the RAM Plus to 2 GB. About the charging, can you charge while powered off?
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Galaxy A
Please run the Diagnostics in Samsung Members App, and check if your volume and power keys are working. You can also check your charging port here.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-...

If not working, this could be a hardware issue. Have your phone checked at the nearest Service Center near you, or call the hotline #GALAXY to voice out your concerns.

https://www.samsung.com/ph/support/service-center/
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