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Original topic:

Android Auto A52s 5G

(Topic created on: 04-18-2023 05:46 PM)
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manzocy
Active Level 7
Options
Galaxy A
Looks like latest update messed up Android Auto on A52s 5G. Receiving error in connections.
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2 Comments
TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hello manzocy,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A52s 5G receiving errors in connections, and we apologize for the inconvenience it caused you.

I feel and understand it, as I expect that the new updates will bring improvements, but if it turns out the opposite, then I will be disappointed too. But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.
 
Clear Cache Wipe Partition.
 
Step 1.  Turn off the device. (Connect with type C cable) 
Step 2. Press and hold the Volume Up key and the power button.
Step 3. When the Android logo displays, release all keys.
Step 4. Press the Volume down key to navigate and select "Wipe cache partition".
Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Step 6. Press the Power key to restart the device.
 

Reset Network Settings 

Go to "Settings" and select "General management." Tap "Reset." Then, try again after resetting the network settings.

 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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manzocy
Active Level 7
Galaxy A
Tried to wipe cache partition too but it is not working. Had PDP failed issues something error
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