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Original topic:

Auto restart and some screen glitches in One UI 5.0

(Topic created on: 12-27-2022 12:45 AM)
Active Level 2
Galaxy A
Have you ever experienced sudden restart of an app while using your phone? 
My application suddenly closed and my phone started to restart.

Lastly have you experienced a glitches in your wallpaper? 

I customize my wallpaper the one you can change the time, font and positioning of the time. After that i experienced the glitch.

While I'm typing this comment, my screen suddenly starting to glitch. Again.


Galaxy A

Hello BlueLand,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy phone having issues with restarting, screen glitches and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Reset your device.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Lock up/Restarting" & "Sensor/Touch".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH


For more assistance, you may contact us on our online Samsung support channels below. 

Or contact our Samsung direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

Hope this content is helpful and your device's problem gets solved.

Active Level 1
Galaxy A
Me too