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Original topic:

Back panel glue

(Topic created on: 06-28-2023 02:32 AM)
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Yoej
Active Level 3
Options
Galaxy A
I'm having issue that the back panel on my A52s 5G is being remove I think it is the glue that is causing this where can I solve this issue?
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3 Comments
Unknoẅn_useř
Active Level 10
Galaxy A
I used electric tape to keep the back panel secured as a temporary solution because service center is far from our location and I never removed my phone case so its not much of a problem for me, yet.

Others DIY it by buying a special kind of glue, I thinks its B8000 or T8000 glue, and stick back the back panel again by themselves.
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello Yoej,

Thanks for letting us know here the back panel adhesive peel issue of your beloved Samsung Galaxy A52s 5G. I feel and understand why you are worried for a device that you've take care so much.  If my device is facing similar experience, I will be bothered too.

Given this, I highly recommend bringing your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
KSoe
Active Level 1
Galaxy A

Thank you for your reply, I was found same problem here. Last 2 days ago, my son's Samsung A52S had another issue with water drop icon and can't charge. Then, I was used hair dryer and blew at usb c charging port about 1 min. Then back cover was came out. The handset can charge, can use, everything is fine after half an hour then.

I don't know how to fix back cover, even warranty was over. But I decided to go Samsung service center in Singapore. I went service center today. The lady at Q counter checked my handset and go and ask to technician. Technician told her, my display need to change due to the glue line was at display side, so display need to change. cost about 150s$. I was surprised hear that. Is it necessary?

The service in Singapore is very terrible! 

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