Bluetooth connection on A52s

[Zeniii]

Hello everyone! Did you experience any bluetooth lags after the April patch on the A52s? Am experiencing unable to turn on the bluetooth and sometimes if able to connect the wireless earphone I can still hear my calls through the phone speaker. Im using a different brand of wireless earphones but havent encountered any issues before until after the april patch. What I do if the problem persists I try to restart the phone and its a little hassle. Hope anyone can help or share if they encounter the same experience thanks!

[butete]

wiping cache partition helps

[TeamGalaxyRene]

Hello Zeniii,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A52s having issues with the Bluetooth lagging connection.

I feel and understand it. Every time I update my device, I expect it to improve and be better; if it works the other way around, then I will be bothered too.

The Bluetooth latency is due to the design of the communications protocols. Since, Bluetooth is a multi point connection system, it needs to buffer data (audio signal). The physical radio delay is less than 5 milliseconds.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Clear Cache Wipe Partition.

Step 1.  Turn off the device. (Connect with type C cable) 
Step 2. Press and hold the Volume Up key and the power button.
Step 3. When the Android logo displays, release all keys.
Step 4. Press the Volume down key to navigate and select "Wipe cache partition".
Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Step 6. Press the Power key to restart the device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Bluetooth".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.