Bug for galaxy a53 amoled screen

[kenclajenjul]

When i display a black video or picture, the amoled pixel doesn't turn off completely. There is some sort of back-light or gray glow. I tried the same video in redmi note 10, having an amoled screen, the glow is absent which is how amoled works.

[Khaled75]

Do you have the same issue when the AOD is displayed?

[kenclajenjul]

I only experience that issue when there is an active fingerprint scanner in aod

[Khaled75]

Can you try lowering the brightness?

[TeamGalaxyRene]

Hello kenclajenjul,

We are sorry to hear that about your experience with your Samsung Galaxy A53 having issues with screen when display a black video or picture, the Amoled pixel doesn't turn-off completely, and there is some back-light or gray glow, and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

AMOLED is a type of OLED display device technology. OLED describes a specific type of thin-film-display technology in which organic compounds form the electroluminescent material, and active matrix refers to the technology behind the addressing of pixels

If that doesn't work, you may submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, offer suggestions, and provide prompt solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[MrWolfRanger]

Just got the phone for my birthday 

Same issue 

Galaxy 9+ didn't have this dim 'black' 

When using AOD without finger showing it's pure black, no apps or pics with true 0 black or FFFFF black show black...

Android 13 and ui 5.0

Bought the phone 2 days ago on Amazon new.