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Original topic:

Camera Failed

(Topic created on: 01-24-2023 01:14 AM)
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gabgab30
Beginner Level 2
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Galaxy A
My  Camera is not working it always say CAMERA FAILED 
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5 Comments
TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hello gabgab30,

Sorry to hear that, about your experience with your Samsung Galaxy device having persistent issues with camera showing camera failed and we apologized for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 
If your phone is displaying a "Camera Failed" message, the good news is that it's most likely a software issue and not a physical problem with the camera.
 
Reset and update the Camera app.
 
Step 1. Open the Camera app. 
Navigate to and open the Camera app, and then tap the Settings icon.
 
Step 2. Reset the settings.
Swipe to and tap Reset settings, and then tap Reset. The Camera app will be reset to its defaults, which may help clear the error.
 
Step 3. Check for updates.

Tap the Settings icon again, and then swipe to and tap About Camera. Check if any updates are available; tap Update if one is available.

If there are no updates available, your screen will read "The latest version is already installed."

Step 4. Check your Camera access settings.

The Camera may not work if it hasn't been given the correct permissions. Navigate to and open your phone's Settings, then tap Security and privacy. Tap Privacy, and then tap the switch next to "Camera access" to turn it on.

 

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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Galaxy A
can you try set device on safe mode then test the camera
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gabgab30
Beginner Level 2
Galaxy A
nothing happen it still camera failed
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Galaxy A
have you wiped cache partition?
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Khaled75
Expert Level 5
Galaxy A
Try wipe cache partition.
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