Camera Issue (Galaxy A71)

[kennethirvinC]

Hi, I have a Galaxy A71 and I've encountered this issue in my camera. When using it in low light a thin line appears and it seems getting more serious as time passes by. But if you use it in a bright environment it's all good. Does anyone encountered this issue in their stock camera? Can somebody recommend on how can I fix this? Please see the attached photo below, it shows taking picture in low light and bright environment. Thank you!

[butete]

Try clearing cache and data camera app

[kennethirvinC]

I've already done doing that several times but nothing change. 😓

[butete]

Doing the reset will be the last straw if not bring it to the nearest service center

[kennethirvinC]

Okay Sir. Thank you

[butete · Accepted solution]

Dont forget , better avail this.

If you find my comment as a solution to your question. Please click the triple dot and choose  "

✓ Accept as Solution"   as a sign. Thanks!

[fruit_user]

Try to install a 3rd party camera app like Camera 360, Open Camera, etc on Google Playstore then check again.

[kennethirvinC]

Thank you for your suggestion. 😊

[manzocy]

No issue with my A71.

[TeamGalaxyDD]

Hey kennethirvinC,

Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subject to approval).