Good day! Jan here from Samsung. Thank you for sharing your concern here in the Samsung member community. In regards to this, I would suggest you too Soft reset your phone by pressing Power Button along with the Volume down. If issues still persist, please do call us on our customer support. Below are the numbers you can use to reach us.
the issue wasnt resolve.. they taught me of some steps to try to resolve the issue.. the last thing, your technical support adviced me to go to your service center.. by the way, your live chat support is very accommodating.. thank you!
