Carrier Locked Unit

[niel111]

Samsung official shop in Shopee Philippines just sold to me a carrier locked unit. I contacted them daily and only reply to me an automated messages. I reached out to Samsung Cs as well as the carrier customer service and they want me to contact the seller which i had no hope they will help me out.

[butete]

@TeamGalaxyRene

[TeamGalaxyRene]

Hello niel111,

This unpleasant experience should not be happening to you, and we apologize for the inconvenience it caused you.

Let me further assist you by providing us any reference # here (no personal details) so we can escalate the matter to the dedicated team. Rest assured that we will find out the true reason behind the issue and will update you with the status through your registered email addresses and contact number.

[niel111]

I don't know where to find the reference no. youre asking but im providing an screenshot where the Samsung customer service only answer me this kind of reply everytime

[TeamGalaxyRene]

Hello niel111,

I'm sorry for not providing the specific instruction to you earlier. Can you call us now through the Samsung Customer Care direct hotline numbers below?

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[niel111]

Hi, i just contacted #425299 and their suggestions is that i have to bring this to the nearest Samsung service center which is 80km from me. Is there a way for this to get fixed remotely?

[TeamGalaxyRene]

Hello niel111,

We are sorry for the inconvenience but we don't have a way to get it fixed remotely. And the only way to do that, is to bring and submit your device to the nearest Authorized Samsung Service Center in your location. Please use the below link to find one

https://www.samsung.com/ph/support/service-center/ 

Should you encounter any difficulty locating it, just call us on any given Samsung Customer Care direct hotline numbers below as we are always ready to assist you.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[niel111]

Please tell me they're joking 😭