Charging problem!!!

[Lachimolala_23]

I bought a Samsung a14 5g, and it said that it is super fast charging, but when I charge it, it took 4 hours to fully charge my phone..😔

So confused. Is there something wrong with the cable or adaptor? I was thinking that the adaptor they give me as freebies is fake. 😑

So disappointed 😞 

[butete]

check the cord

[Khaled75]

Did you try checking the cord?

[Lachimolala_23]

I think the problem is the cord. I try the phone diagnostic.

[TeamGalaxyRene]

Hello Lachimolala_23,

Thank you for sharing your charging experience with your Samsung Galaxy A14 5G, which had issues with super-fast charging and took 4 hours to fully charge.

Charging isn't the most exciting aspect of a phone, but it's a vital one. You can charge your device using any Samsung travel adapter, but charging speeds may vary depending on the charger. 

I highly suggest bringing your device with its charging accessories to the same store for assessment and asking for a replacement, then testing it from there.

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.