Connected Without Internet after July 26 Update

[Ameerah03]

There was an update yesterday and then this morning as I opened my phone, I am connected without the internet. I restarted my phone and my pocket wifi thinking that it can fix it. However, I checked my iPad and it is still connected. So I know that my pocket wifi is not the problem. I need help 😪

[Khaled75]

Try going into Safe mode.

[Khaled75]

Did it work? If it didn't work, try restarting your pocket Wi-Fi.

[SamsungRightCare]

Hello EnanKurt,

We are here to help. Please follow below troubleshooting steps.

1) Restart the device.
2) Close all the applications that are currently running in the background of the phone.
3) Charge the device using another charger.

Hello Ameerah03,

We are here to help. Please ensure the following.

1) If there was a successful update.

2) Connectivity to Wi-Fi is ON and connected to your Pocket Wi-Fi

3) Battery power is sufficient

If the problem persists, you may use the Diagnostic tool under Samsung Members app.

https://www.samsung.com/ph/apps/samsung-members/

Hope your problem got solved.