Corrupted Screenshot on A23

[neillll]

I got these screenshot randomly corrupted. 

Started having them since oneui 5.1 update. 

Im using A23 running OneUI 5.1

Does any of you also encountering these?

[Khaled75]

Can you see the details of the photo?

[neillll]

Here

[Khaled75]

Was that from ML? It's producing that after One UI 5.1 update?

[neillll]

Not only ml. Facebook too

[Khaled75]

Can you try reinstalling the apps?

[TeamGalaxyRene]

Hello neillll,

We apologize for the inconvenience caused by the recent update of the Samsung Galaxy A23 which may have caused the screenshots to become corrupted.

I feel you, but don't worry. We are here to guide, support, and provide solutions to restore your device's camera app to optimal performance. 

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Clear Cache Wipe Partition.

Step 1.  Turn off the device. (Connect with type C cable) 
Step 2. Press and hold the Volume Up key and the power button.
Step 3. When the Android logo displays, release all keys.
Step 4. Press the Volume down key to navigate and select "Wipe cache partition".
Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Step 6. Press the Power key to restart the device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[johngear]

Haven't encountered such.

[Anonymous]

It's getting worse lol