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Display problem in A53

(Tema creado el: 05-24-2022 05:01 PM)
Prinny
Active Level 2
Opciones
Galaxy A
Hi.

My mom recently bought a Galaxy A53 5G, and it came with One UI 4.2 and Android 12. I don't know if it's a problem inherent of a defective Super AMOLED screen from her phone, or if it's software related, but the colors and contrast on the screen look terrible, almost as if it was a regular TFT screen from 10 years ago.

I put my A71 with Android 11 and her A53 with Android 12 side by side, and my screen looks like it's light years ahead of hers in terms of color quality and contrast. When actually, it's HER screen the one that should look better, because it's 120 Hz VS 60 Hz and it's newer.

I already tried all display options I found, including Eye Comfort, Color temperature, White Balance, etc., to no avail.

As a side note, I took a screenshot with the A53 and then transferred it to the A71. And it looks as it should in the A71. I don't know if it means anything. 

Any way to solve her issue and make her phone look like it should?

Thanks in advance.

1 Solución


Soluciones aceptadas
Solución
StayWild
Active Level 6
Opciones
Galaxy A
Anda a accesibilidad - mejoras de la visibilidad y fíjate si la corrección de colores está desactivada. De lo contrario sigo pensando que puede ser un defecto de fabrica, esperemos que no, pero todo puede ser.

Ver la solución en mensaje original publicado

27 Comentarios
Enio19
Expert Level 5
Opciones
Galaxy A
Hi! You hace to report tour problem in Members in EEUU..

https://www.samsung.com/us/es/apps/samsung-members/
Prinny
Active Level 2
Opciones
Galaxy A
I already have, and the response I got is to try a forced reset. I already did that, and it solved nothing.

That's why I tried asking here.
Enio19
Expert Level 5
Opciones
Galaxy A
Take a picture and upload here
Prinny
Active Level 2
Opciones
Galaxy A
One picture is a screenshot taken with the A53, and it looks good, the other is a photo of the A53 of the exact same screen taken with my A71. You can see how AWFUL the color reproduction is, specially with the red. 20220524_190639_93966_1653430002.jpgScreenshot_20220524-190423_One UI Home.jpg
Enio19
Expert Level 5
Opciones
Galaxy A
Turn off thisScreenshot_20220524-211329_One UI Home_10878_1653437610.png
Prinny
Active Level 2
Opciones
Galaxy A
It's turned off since the beginning. If I turn it on, it's even worse.
Enio19
Expert Level 5
Opciones
Galaxy A
¿Are you using a theme?
Prinny
Active Level 2
Opciones
Galaxy A
I was, but I changed it to the Basic Theme and it's exactly the same.

Besides, colors look awful everywhere, not just in the Home Screen.
Enio19
Expert Level 5
Opciones
Galaxy A
¿En 60 hz también pasa?

Desactiva todo lo referente a

Ajustes
Accesibilidad
Mejoras de visibilidad