Dolby Atmos kept changing to Movies EQ.

[LadyD555]

I'm an Apple Music user. We all know Apple Music has Spacial Audio (Dolby Atmos) feature. But here's my problem. When I'm playing music I kept the Dolby Atmos EQ to music cuz it sounds much better. But when it change to a Spacial Audio song the EQ will go to Movies EQ. It always happen when playing Spacial Audio songs. Is it really normal for Galaxy Phones? Cuz on my previous phone with DD it just stays on Music even when playing Spacial Audio music 

[dulber]

Check for any active intelligent features. It may ne detecting the source and switches it automatically.

[LadyD555]

I can't find that on settings. Where can I find it?

[dulber]

The app should have a setting for the music channel output. I think that's where the phone is basing its own settings on.

[APLGaming]

Movies EQ has better spatial audio than music, so it changes to it

[TeamGalaxyRene]

Hello LadyD555,

Thanks for sharing your audio experience here with inquiry.

Hope our dear Samsung members were able to satisfy your query. Probably, if all the solutions provided don't work, then there are compatibility issues as of this moment and will have to wait for the next rollout of updates to sort out this problem.

So ensure to keep checking the latest software updates through the following steps.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

In the meantime, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)