Error

[wsxedcaf]

My A51 keeps on Restarting/Froze every now and then, I don't know what's causing it and how to fix it. Can somebody please help me? Thank you!

[ProCo]

Hello, wsxedcaf, try to click diagnostic for you to identify the issue on your device.

[wsxedcaf]

I will do this. Thank you!

[ProCo]

You may also try this steps.

While the phone is rebooting, press the power button and volume-up button together for at least 5 seconds. Several options will appear like Normal Boot-up, Recovery Mode, Wipe Data, etc. Out of these, select the Wipe Data option using the volume button and power button.

[TeamGalaxyRene]

Sorry to hear that, wsxedcaf, about your Samsung Galaxy A51 having issues of restarting and freezing on display and we apologize for the inconvenience it caused you.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Lock up/Restarting".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)