fingerprint stop to work with an error message

[ersaroj]

My Samsung galaxy a7 2018 model fingerprint get stops to respond with error message help me to solve

 this issue 

[yangthye]

did restart ur phone ady?
bcz I didnt meet any problem like this at my a7 2018

[ersaroj]

yes I had already restarted phone wipe all data to factory reset also bt it didnt function... how to solve it

[MOD_2]

Hi ersaroj,

This is Moderator from Samsung Members Community.

We feel so bad for your experience, please allow me to give you some advices.

First, make sure your mobile software already updated to the latest version then check out the troubleshooting guide here.

If you 've performed above steps but fingerprint is still not working,

then I'd advice you visit our nearby service centers for details checking.

Our Samsung Service Center team will love to resolve your issues.

You can make your appointment here before you heading to our service center.

Thank you.

[Edster89]

Ur fingerprint sensor is on the screen or like on a sensor pad behind the phone?

[ersaroj]

is on side mounted

[UnknownUser]

any hardware issue??

[ersaroj]

after security update it stopped working I think its security bugs

[MOD_1]

Hi ersaroj,

This is Moderator from Samsung Members Community.

Thank you for reaching out to us on the matter.

Rest assure we will escalate your matter to the respective team for feedback and shall revert once we receive an update.

In the mean time, you can also reach our Customer Service via Live Chat or Call directly under the "Get Help" tab in Samsung Members app.

Once again, we thank you for your support we appreciate your patience and understanding.

Thank you.