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(Topic created on: 10-10-2023 04:55 AM)
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Rendellsibal
Active Level 4
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Galaxy A



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I tested but the battery was fine. Btw rhis my previous post 

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My previous post isn't replied after I tested it on diagnostic tool. Can ww help me? 
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iNcEnDiArY
Active Level 4
Galaxy A
Could be signs of battery problems. Best you can do now is observe it. Battery degradation started since the first time our units are powered on. How long the battery stays healthy depends on many factors
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Rendellsibal
Active Level 4
Galaxy A
But the battery status is normal after I diagnosed. I'm waiting some mods to reply for better help.
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TeamGalaxyBianx
Moderator
Moderator
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Galaxy A

Hi Rendellsibal! If your self diagnostics showed normal battery status, but the issue is still there. I'd say it's best that you take your phone to a nearby service center to have it properly diagnosed and repaired. You may book your appointment directly via your Samsung Members, right under the Support tab. 😊 Let us know how it goes! 

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Rendellsibal
Active Level 4
Galaxy A
It isbfree?
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TeamGalaxyBianx
Moderator
Moderator
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Galaxy A

If you have an active Samsung Care+ subscription, that should cover it! 😉 Otherwise, cost would depend on the case.