We are sorry to hear about your unpleasant experience with your Samsung Galaxy A72 having it first time while encountered multiple issues from the SIM Card not working properly, screen freeze, and not charging properly, and we apologize for the inconvenience it caused.
I really understand where your frustration is coming from, expecting your device to work normally as it should, but it turns out it gave you just that. If I were in your shoes, I would feel the same.
Should you decide to proceed with restoring your device to work at optimum performance, you may head out to the nearest Samsung Authorized Service Center in your area.
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
I will never get samsung A series again. I have used other samsung phones but never experienced this before. I am trying to fix the motherboard since that is the problem I was told the phone had. Once it is fixed, I will test run it and give my feedback. This is really frustrating.