Help! Screen burn in

[kisama-kun]

I noticed pixel burn in in my A12, like when i open tiktok some of the buttons on that will stuck on my screen. What do i do?

[jamesrred]

Have it checked in an authorized service center.

[TeamGalaxyReb]

Hi, kisama-kun!

Samsung has applied an internal software algorithm to prevent the Screen Burn-in or Burn-in Phenomenon. This preventive algorithm is notable on devices such as Galaxy S9/S9+ and Galaxy A8/A8+.

You should have it checked in an authorized Samsung Service Center for check-up and consultation since this might be a hardware issue. You can find the nearest Samsung Service Center in your area here: https://www.samsung.com/ph/support/service-center/?msclkid=72d47e20cf8411ec8ac1394658c823b0