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Resolved! Solved

Original topic:

I got CRashes on U! (For new updates)

(Topic created on: 08-30-2022 08:33 PM)
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Anonymous
Not applicable
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Galaxy A
Greetings!   OMG!  My samsung members app and samsung health got crashes again and again due to browser wanting to govern my accounts and apps. Wow, this is great pool, of mine, praise you Oh Lord!

Happy selling...
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Anonymous
Not applicable
Galaxy A
Yeah, thanks, i agree...we must always remember which are default browser to use.

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9 Comments
Galaxy A
IDK what you understand about that
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SamsungRightCare
Community Manager
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Galaxy A

Hello cpuQJ7b4,

We value your feedback and comment here. With our dear Samsung members, we are here to help.

I understand that you are encountering crashes on your internet browser and can't figure out what is really causing it.

But don't worry, I will guide you with the below basic steps to troubleshoot your internet browsing problems. 

First, we need to ensure that you are up-to-date with the latest Software updates as follows:

Settings > About Phone > Software Updates > Download, if available > Install > Follow On-Screen notifications.

Troubleshooting the Samsung Internet Browser App/Samsung Members, & Samsung Health apps.

1) Tap and hold Samsung Internet app shortcut on your home screen.

2) Then, when a context menu appears, tap on App info.

3) Tap force stop, then go to storage, and clear cache.

4) Besides clearing cache, you can clear data, but this will reset the app to the default settings.

5) You can also check some third-party apps/add extension in browser that are running in the background and making interference with your browsing activity. You can Delete it and/or uninstall apps.

6) Open/Check/rectify Samsung Health Apps settings by clearing the cache.  Logout and login your details. Note the abnormal operations and its messages, if there's any.

7) Open/Check/rectify the Samsung Members app settings. Logout and Login your details.  Note the abnormal operations and its messages, if there's any.

8.) Reboot your device and check how the functions of the Internet browser, Samsung Members app & Samsung health, it should be normal now.

 

If the problem persists, you may contact our below support channels, by clicking the below links.

https://www.samsung.com/ph/support/contact/#onlinesupport

 
https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 

Hope you find this content useful and your problem gets solved.

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Anonymous
Not applicable
Galaxy A
thanks Mr. Sam.
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Galaxy A
have tried cleared cache and data
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Anonymous
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Galaxy A
Done it before, but the real matter, i realize was the default browser., thanks anyway.
Khaled75
Expert Level 5
Galaxy A
Try wipe cache partition.
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Anonymous
Not applicable
Galaxy A
Thanks, i tried that, but the real matter was something misconclude about what is my samsung account using and my default browser operation.
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Khaled75
Expert Level 5
Galaxy A
What Samsung account are you logged into?
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Solution
Anonymous
Not applicable
Galaxy A
Yeah, thanks, i agree...we must always remember which are default browser to use.