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Original topic:

Lags of galaxy a12

(Topic created on: 09-21-2022 09:22 PM)
eiwoj
Beginner Level 4
Options
Galaxy A
After i upgrade my galaxy a12 to android 12. Sometimes it laggs or freezing. I have to restart my phone so that ill be able to resolve the issue.  
5 Comments
PatchDoggy
Beginner Level 2
Galaxy A
Good thing i have the a53 5g #flexing
0 Likes
Galaxy A
a restart helps
SamsungRightCare
Community Manager
Options
Galaxy A

Hello eiwoj,

Thank you for letting us know that your Samsung Galaxy A12 is having lagging and/or freezing issues after an Android 12 updates.

We care and we are here to help, provide quick fixes and offer resolutions to your worries.

After you restart your device, but still the slacking issue remains.  And switching back to a previous version of Android is generally not recommended.

Following are some basic tips to optimize your device back to normal working condition.

A) Submit an error report on Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data. 

Step 3. Select Symptom category.

Step 4. Describe problem in detail and SEND.

How to submit an error report on Samsung Members app?

B) Run Diagnostics under Samsung Members app.

1. Run Samsung Members and select Diagnostic menu.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Select for All.

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

For further assistance, you may contact us on the below online Samsung support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

And / or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00AM to 8:00PM)

 

If the issue persists, you may bring your Samsung Galaxy A12 device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/ 

Hope this content is helpful, and your device issues gets solved.

 

0 Likes
EllisKai
Active Level 8
Galaxy A
I don't experience lags but I usually clear cache partition then repair apps (in recovery mode) now after every update with this device. I don't remember doing it back in my older devices.


You might need to free up some storage space too or remove/deactivate some apps that are running in the background.
juujika
Active Level 1
Galaxy A
My phone have the same problem too when i play something at my phone about 3 to 5 minutes ghost touch will apear and screen freeze too and the only way to solve this is to press power button
0 Likes