cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Mobile data losing connection and doesn't recover automatically

(Topic created on: 02-27-2023 01:56 AM)
garrifff
Active Level 4
Options
Galaxy A
Has anyone experienced this for the longest time? May certain areas na mahina ang network mo hence your mobile data connection is disrupted minsan. I totally get that.

However, maraming beses din na pumapalya sya AND hnd ngrerecover ang mobile data nang kusa kahit goods na ang signal mo... and most of the time I have to reset it manually (via turning on/off mobile data, turning on/off airplane mode, or using reset network settings as the final solution if the first 2 doesn't work). It's becoming quite a hassle khit admittedly naging routine ko na tong ginagawa.

May mga solution ba kayong nagawa to resolve this? Me kelangan bang i-tweak sa phone to get this fixed?
13 Comments
Galaxy A
hello globe
0 Likes
garrifff
Active Level 4
Galaxy A
YES! lol
ang hassle nya.
0 Likes
Galaxy A
i feel you
0 Likes
makdoroja
Beginner Level 3
Galaxy A
Pareho tayo ng experience akala ko nga may problema na simcard ko tnt gamit ko napaka bagal ng signal at kahit 4G network parang wala din
0 Likes
Galaxy A
globe fails
0 Likes
makdoroja
Beginner Level 3
Galaxy A
95% fails napakahina talaga
0 Likes
Galaxy A
file report kay globe via socmed
0 Likes
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello garrifff,

We are sorry to hear about your experience with your beloved Samsung Galaxy phone having issues with mobile data connectivity, and we apologize for the inconvenience it caused you.

Similar to our dear Samsung members replies, we need to contact the customer support service of the affected mobile network service provider to provide them feedback so they can take immediate action.

In the meantime, you may want to check your device's APN settings if they are set as follows:

internet.globe.com.ph

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.

 

0 Likes
basuragirl
Active Level 6
Galaxy A
Same here! Since Odette wrecked the Vis-Min area, sobrang hina na talaga ng signal ko both Globe & Smart. Kaya before I go to sleep, I always turn off my mobile data kasi nakakadrain din kasi ng battery yung mahinang signal lalo na kapag naka on yung data.
0 Likes