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Original topic:

Moisture or foreign material in your charging or USB Port

(Topic created on: 09-18-2024 07:11 PM)
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laiiiii
Active Level 1
Options
Galaxy A
Hiiii! I have been seeing this sign on my phone lately ever since last week in which the rain lasted for four days continuously. I didn't bring my phone outside during those days but every time I charge the warning about my charging port or USB port containing moisture or foreign material is showing. Sometimes I have to heat my phone before charging just so it won't show. Its kinda frustrating because sometimes it shows up and sometimes it doesn't. I don't really think its wet nor theres foreign material, what should I do? 

Phone model: A54
Bought last May 11, 2023

image
This is what shows everytime I charge.


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5 Comments
PUFFY_AmiYumi
Active Level 10
Galaxy A
Use a mini brush to wipe out the dusty charging port.
laiiiii
Active Level 1
Galaxy A
thank youuu I will really try this🫶🏻
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TeamGalaxyBianx
Moderator
Moderator
Options
Galaxy A

Hi there, laiiiii! It’s definitely frustrating when you’ve taken such good care of your phone. Even without direct exposure to water, humidity can sometimes trigger the moisture warning. Try gently cleaning the port or drying it out.

If it keeps happening, a quick visit to our service center would be the best next step to avoid long-term issues! 

You can find the nearest service center to you here: http://smsng.co/SCLocator-SM 📍

📱 We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app.

Hope this helps!

laiiiii
Active Level 1
Galaxy A
thanks will surely do this!
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AronColumna
Active Level 6
Galaxy A
same since July 2023
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