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Original topic:

my phone screen is not turning off and the notification is always usb disconnect

(Topic created on: 12-23-2021 08:43 AM)
429 Views
aan28
Active Level 3
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‎12-23-2021 08:43 AM in 

Galaxy A
my samsung a12 screen is not turning of and the notification is always 7sb disconnetion always showing it cant removed pls send sime helo..tnx
6 REPLIES 6
butete
Expert Level 5
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‎12-23-2021 12:05 PM in 

Galaxy A
is the developer mode enable, try to turn it off then restart and test.

If you find my comment as a solution to your question. Please click the triple dot and choose "Accept Solution" as a sign. Thanks!
SamsungRightCare
Community Manager
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‎12-23-2021 07:02 PM in 

Galaxy A

Hello there! Have you tried to restart your device? 

aan28
Active Level 3
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‎12-23-2021 07:12 PM in 

Galaxy A
Yes restart reset power off many times
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butete
Expert Level 5
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‎12-23-2021 07:15 PM in 

Galaxy A
try wipe cache partition
aan28
Active Level 3
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‎12-23-2021 07:18 PM in 

Galaxy A
How?
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butete
Expert Level 5
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‎12-23-2021 07:22 PM in 

Galaxy A
https://youtu.be/xH_cMZrGNmA


Follpw po steps
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