We are sorry to hear about your experience with your Samsung Galaxy phone having issues with the navigation bar not working in landscape mode, and we apologize for the inconvenience it caused you.
I really understand what you are feeling right now, expecting your device to work normally as it should, but it's acting differently. But don't you worry; we are here to guide, assist, and offer solutions to restore it to optimum performance.
Before you try out the recommendations below, be sure to check ifyour device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Restart your device.
If that doesn't work, you may submit an error report through the Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
