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08-21-2022 06:06 PM in
Galaxy ASolved! Go to Solution.
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08-21-2022 06:28 PM in
Galaxy AHello jesey,
Thanks for reaching out to us. We really understand where your frustration is coming from and we are here to sort out the possible reasons behind it.
A) Low/Weak Network Coverage Settings : Please check and rectify by calling the Customer Service Provider to know the status of signal in your coverage area.
B) Check and rectify your network device settings by following jamesrred step-by-step guidance. And check/rectify your Router / Wi-Fi settings. Switch On-Off Wi-Fi ; Mobile settings.
C) Check and wipe your cache partition as below:
1. Turn-off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then, press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select, Yes.
7. Press the power button to select Reboot system now.
D) If the problem persists, please visit the Samsung Authorized Service Center near you.
https://www.samsung.com/ph/support/service-center/
Hope this content is helpful and your problem get solved.
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08-21-2022 06:13 PM in
Galaxy AIf not, have you tried resetting your network settings?
How to reset network settings
- From the home screen, swipe up to open the menu.
- Tap Settings.
- Tap General management.
- Tap Reset.
- Tap Reset network settings.
- Tap Reset settings.
- Tap Reset.
After the network settings on your Samsung phone have been reset, you might have to reconfigure certain settings, such as Wi-Fi.
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08-21-2022 06:24 PM in
Galaxy A- Mark as New
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08-21-2022 06:16 PM in
Galaxy A- Mark as New
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08-21-2022 06:21 PM in
Galaxy A- Mark as New
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08-21-2022 06:24 PM (Last edited 08-21-2022 06:25 PM ) in
Galaxy A- Mark as New
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08-21-2022 06:28 PM in
Galaxy AHello jesey,
Thanks for reaching out to us. We really understand where your frustration is coming from and we are here to sort out the possible reasons behind it.
A) Low/Weak Network Coverage Settings : Please check and rectify by calling the Customer Service Provider to know the status of signal in your coverage area.
B) Check and rectify your network device settings by following jamesrred step-by-step guidance. And check/rectify your Router / Wi-Fi settings. Switch On-Off Wi-Fi ; Mobile settings.
C) Check and wipe your cache partition as below:
1. Turn-off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then, press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select, Yes.
7. Press the power button to select Reboot system now.
D) If the problem persists, please visit the Samsung Authorized Service Center near you.
https://www.samsung.com/ph/support/service-center/
Hope this content is helpful and your problem get solved.
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08-21-2022 07:08 PM (Last edited 08-21-2022 07:10 PM ) in
Galaxy A- Mark as New
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08-21-2022 07:40 PM in
Galaxy A- Mark as New
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08-21-2022 11:37 PM (Last edited 08-21-2022 11:37 PM ) in
Galaxy A