I can't find the proper forum, am using an M31. Just recently, my phone would restart whenever I use my camera. On the 2nd instance I noticed that the upper part of the screen heats up. I closed all apps, turned the phone off, and waited for about 10 minutes before restarting. I then noticed that phone screen would heat up on restart. I ran the battery diagnostics. Battery is good/normal. I optimized the phone. Then when I tried the camera again, it started heating up again. I turned the phone off and kept it that way overnight. On restart, yup, the screen heats up anew, although after a few minutes, it's ok. What could possibly be the cause, and is this something a software update can resolve? TiA.
Great Samsung Morning, Zaye! It sounds like you've done thorough troubleshooting already, which is great. Since the battery diagnostics came back normal and optimization didn't resolve the issue, it could be related to a software glitch or a potential hardware issue. Sometimes, clearing the cache partition can help resolve such issues. You can also try checking for any pending software updates, as these often contain fixes for known bugs. If the problem persists, it's worth visiting our service center for a more detailed diagnosis.
