Ninja68601
Active Level 1
Options
Galaxy A
Well first of all there no debris/dust at my phone port and battery life still normal and not draining but when i charge it wont charge i mean its charging but percent wont up and flashlight slowly dies when im charging?its very weird it never happen before and extra question is my phone cirtcuited? or there problem on battery? or port?

1 Solution


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Sam-TheRightCareGuy
Community Manager
Options
Galaxy A

Hello Ninja68601,

Thanks for bringing out to us your Samsung Galaxy device battery not properly charging.

Knowing that the problem persists despite multiple attempts at DIY troubleshooting must be frustrating. But don't worry; we're here to assist.

Both, we will figure out what's behind the issue/s and other possible reasons and come up with the solutions by following below steps.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen messages.

B) Check your charger or charging cable.

1) Ensure that the charger, adapter and cable are Samsung Authorized and compatible with your device.

Even if adapters or charging cables appear similar, their quality and charging speed may differ. To preserve your Galaxy device’s lifespan, make sure to use Samsung Authorized chargers and charging cables that are compatible with your specific device, as they are designed to maximize battery life. If you use products that are not specifically for mobile devices (travel chargers or standard chargers) or products that are not Samsung Authorized, your device may be damaged or not charge properly. 

2) Check for damage to your adapter, USB port or charging cable.

Check to see if there is damage to your adapter, USB port or charging cable. If you notice any issues such as cracks or exposed wires, immediately stop using the cable. Charging cables must fit snugly into the charging port and should not feel loose or ill-fitting. Disconnect and reconnect all charging cables, USB connectors, and charging ports, then re-check your connection.

3) Try using a different adapter or charging cable.

If there is no noticeable damage, try using another adapter or charging cable. You can also try connecting another device to your adapter or charging cable to check, if it charges properly.

4) Check for other issues.

If there are no issues with your adapter or charging cable, check to see if it is a problem with the power supply. Rather than charging your device with a notebook or PC, try using a power outlet , power bank, and other power source outlet.

C)  Remove foreign debris from the charging port.

One of the most common causes of charging issues is debris lodged in the charging port. If debris such as dust or lint accumulate inside the charging port, the charging cable may be unable to properly connect to the charging terminals in the device. This may cause issues with charging. 
 

Step 1. Turn off your device.

Step 2. Using a flashlight, look inside the charging port. If there is dust or debris near the metal terminal, cleaning is required.

Step 3. Gently blow into the charging port to remove the dust and debris.

Step 4. If your charging port is completely blocked, seek professional help from your nearest Samsung Authorized Service Center.

D) Fast charging option.

If your device supports fast charging, AFC (Adaptive Fast Charging) is recommended. If your device is charging slowly, check that Fast charging is enabled on your device.

E) Moisture detected error notification.

There is a risk of causing damage to the internal circuits if a device is charged when there is moisture in the USB port or charger. When this is the case, your device will alert you of moisture or debris. Even if your device is waterproof and dustproof, completely drying your device before use will help your device function normally.

Wipe your device with a soft and clean cloth or leave it in a well-ventilated area to dry. If you experience charging issues even after completely drying your device, seek help from a Samsung Authorized Service Center. Our Samsung Engineers are competent to provide solutions to your problem with the best service.

https://www.samsung.com/ph/support/service-center/ 

F) For further assistance, you may call our online support channels on the links below.

https://www.samsung.com/ph/support/contact/#onlinesupport 


https://samsung-livechat.sprinklr.com/seao/ph/index.html 

G) And/ or contact our Samsung hotline numbers below.

 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00AM to 8:00PM)
 

Hope you find this content helpful and your problem gets solved.

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12 Comments
Khaled75
Expert Level 5
Galaxy A
What phone are you using?
0 Likes
Galaxy A
have you tried a different cable?
0 Likes
Ninja68601
Active Level 1
Galaxy A
No but my charger and cable is original there no damage on my cable but not sure
0 Likes
Galaxy A
if you can borrow another cable, im more inclined its the culprit
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Ninja68601
Active Level 1
Galaxy A
I try different main charger but it worked
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Galaxy A
so its the charger
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Khaled75
Expert Level 5
Galaxy A
Try restarting your phone.
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Ninja68601
Active Level 1
Galaxy A
Nothing happen
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Khaled75
Expert Level 5
Galaxy A
Try charging while powered off.
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