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Original topic:

Phone problem on my Samsung A52s 5g

(Topic created on: 04-13-2023 03:35 AM)
Active Level 3
Galaxy A
Pwedi po mag ask kung ano nangyari dito sa phone ko bigla nalang siyang nagkakaganyan tapos nawawala naman tapos nag a appear siya sa ibang bahagi ng screen tapos sabay mag lalag yung phone


Active Level 5
Galaxy A
Naipit or nadaganan po siguro yung screen niyo po
Active Level 3
Galaxy A
Nag totouch naman yung screen ko at nag run nadin ako ng diagnostics
Galaxy A

Hello CharlesSam,

We are sorry to hear about your experience with your Samsung A52s 5G having multiple issues ranging from lag to various lines on the screen during reboot, and we apologize for the inconvenience it caused you.

I feel it, and understand it. But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.
Clear Cache Wipe Partition.
Step 1.  Turn off the device. (Connect with type C cable) 
Step 2. Press and hold the Volume Up key and the power button.
Step 3. When the Android logo displays, release all keys.
Step 4. Press the Volume down key to navigate and select "Wipe cache partition".
Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Step 6. Press the Power key to restart the device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display" and "Slow Device".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area.


or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.


Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Stay safe and have a nice day ahead! Thanks for contacting Samsung.