Problems #1

[WinVista]

Why is my A13 4G Always Restarting Again And Again

[butete]

can you set it to safe mode?

[Khaled75]

Try going into Safe mode.

[TeamGalaxyRene]

Hello WinVista,

Thanks for letting us know about your experience with your Samsung Galaxy A13 4G having restarting issues and we are sorry to hear that.

It seems that safe feature installed on your device is activated to protect it from overheating. In the meantime, if you want to fully power off your phone using the keys, press and hold the Side and Volume down keys simultaneously for a few seconds. When the Power menu appears, tap Power off.

Boot a Samsung device into Safe Mode:

If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

Step 1. Turn the device off by holding the Power button until the option to Power Off appears on the screen. Tap Power off.

Step 2. Press and hold the Power and the Volume Down buttons at the same time, to turn the device on. When you see the Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Down button.

Step 3. If done correctly, 'Safe Mode' will display on the bottom left corner of the screen. If 'Safe Mode' does not appear, repeat the steps above.

Step 4. Once you're in Safe Mode, you can remove the third-party app that is causing issues on your phone.

Exit Safe Mode.

To exit Safe Mode, simply restart your phone and it will reboot normally. You can also enter Safe Mode by pressing the Power key, touching and holding the Power off icon, and then touching the Safe Mode icon.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-safe-mode-on-samsung-galaxy-device/ 

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.