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Original topic:

Samsung a11

(Topic created on: 04-22-2023 05:54 AM)
Active Level 1
Galaxy A
Same problem po pagkatapos kopo iupdate sa android 12 bigla bigla nlng po di matouch tapos kaylangan ko iturn off at iturn on para gumana ulit.


Beginner Level 2
Galaxy A
same sa phone ko rin na A11 ganyan rin ang problema
Galaxy A
Galaxy A

Hello SamsungUserAko,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A11 having issues with the unresponsive touch screen, and we apologize for the inconvenience it caused you.

If I have similar issues with my device, as I expect it to get better after an update, then I will be irritated too.

But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.
Your Samsung Galaxy A11 has a touch sensitivity setting that you can adjust to improve the responsiveness of your device. To adjust the touch sensitivity setting, follow these steps: Go to Settings app Then tap on Display Scroll down and tap on Touch sensitivity. Toggle the switch to increase touch sensitivity.
Clear Cache Wipe Partition.
Step 1.  Turn off the device. (Connect with type C cable) 
Step 2. Press and hold the Volume Up key and the power button.
Step 3. When the Android logo displays, release all keys.
Step 4. Press the Volume down key to navigate and select "Wipe cache partition".
Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Step 6. Press the Power key to restart the device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Sensor/Touch". 

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area.


or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.


Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
Galaxy A
Already did all and didn't work