SAMSUNG A32 4G

[villamor]

please help why my samsung is notworking factory data reset 😔😔

[Khaled75]

Try restarting your phone.

[villamor]

not work 😔

[Khaled75]

Go to Settings > Biometrics and security > Other security settings > Device admin apps. Deactivate them and uninstall them.

[villamor]

not working deactivate

[Khaled75]

Can you try factory resetting in Recovery mode?

[Khaled75]

Did it work?

[ferdiepineda]

Do you use an app that has been enabled as Device Admin? Usually company/work related apps. Have them disable or uninstall and restart your device and try again? 

[villamor]

i try

[SamsungRightCare · Accepted solution]

Hello villamor,

Thank you for reaching out to us in order to find out how to factory reset your Samsung Galaxy A32 4G.

Don't you worry, we are here to help, provide quick fixes, and offer solutions to your device problems.

A factory reset, also known as a hard reset or a master reset, resets your device to its factory default settings and deletes all of your personal data, changes, and information. 

To troubleshoot and determine the cause of your Samsung Galaxy A32's disabled factory reset, follow these simple steps. 

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Ensure that you have back-up your data through micro SD Card and/or in Samsung Cloud. 

https://www.samsung.com/ph/support/mobile-devices/back-up-samsung-device/ 

C) Disable & Uninstall an App as Device Admin.

• Select the app.
• Disable or Uninstall.
• Follow on-screen messages.

D)  Factory reset via the Settings menu.

• Go to the phone's Settings.
• Select General Management.
• Select Reset.
• Select Reset Factory Data.
• Select Reset to restore your phone to its original Factory settings.

E) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

F) Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

G) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Be sure to click the ACCEPT AS SOLUTION button in your next reply if you are satisfied with the answers here.