Original topic:

Samsung A52S 5G Security Patch level 01-Feb-2022 fails

(Topic created on: 04-04-2022 03:01 AM)
jageec
Beginner Level 2
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Galaxy A

There is a new Samsung A52s 5G software / firmware update (Software, Firmware update version: A528BXXS1BVA4 / A528BODM1BUL7 / A528BXXU1BUL5, Size : 207.46 MB) fails to install. I doubt it even fails to download since the download happens in 25 secs or less. 

Phone gets restarted to install the software/ firmware, but fails with msg after restart as 'Failed to update software' - 'Failed to update firmware. Visit a Samsung service centre.'

Any idea, why?

3 Comments
KyauSana
Active Level 8
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Galaxy A
Explain properly po
0 Likes
TeamGalaxyDD
Moderator
Moderator
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Galaxy A

Hi there jageec,

Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subject to approval).

0 Likes
manzocy
Active Level 7
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Galaxy A
Clear cache and re-download
0 Likes