Samsung exynos 9611 heating issue

[clayyyons]

I cant deal with this anymore even im using messenger like 10 ... 15 mins its start heatinf and even i open mlbb and stay idle for 5 mins bro temp already 40 or 42 this is a big mistake:(

[SamsungRightCare · Accepted solution]

Hello clayyons,

Sorry to hear that you have unpleasant experience with your Samsung Galaxy A51 device having heating issues.

We care and we are here to help provide quick fixes and offer resolutions to your worries.

Following are some basic tips to optimize your device back to normal working condition.

A) Ensure that your Samsung Galaxy device is up-to-date with the latest software updates.

Settings > About Phone > Software updates > Download and install > Follow on-screen messages/notifications

B) Close all apps running in the background while using messenger apps and especially playing MLBB games.

C) Submit an error report on Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data. 

Step 3. Select Symptom category.

Step 4. Describe problem in detail and SEND.

How to submit an error report on Samsung Members app?

D) For further assistance, you may contact us on the below online Samsung support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

E) And / or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00AM to 8:00PM)

F) If the issue persists, you may bring your Samsung Galaxy A51 device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/ 

Hope this content is helpful, and your device issues gets solved.

[butete]

wiping cache partition helps

[clayyyons]

Its doesn't help

[butete]

next step set to safe mode to see if still overheats

[clayyyons]

Look like sheyt first game

[butete]

suggest try a cooling pad,

[clayyyons]

Ohmy gad

[ahd06]

it must be the battery. Either only a local or cheap form of battery has been included in your device. You have to replace your battery with an original one, it wont overheat anymore. Earlier Samsung devices really has overheating issues.

[clayyyons]

No bro look in huawei y8p kirin 810 chipset have ultra and exynos 9611 dont have