Sensor

[Libra1019]

I think my SM A326B's Virtual Proximity Sensor isn't working. I notice that my screen doesn't turn off when my phone is pressed to my ear during a call. I tried to dial *#0*# to check "Sensors" but the meter for the Gyroscope is the only one registering activity. 

[butete]

thru members app run the diagnostics

[fruit_user]

They remove it, iirc its available in the old version of Samsung Members app cause I remember I have a hard time making the virtual proximity to work 😅

[fruit_user]

Its a downside of using a no-bezel phone, there is no space for a physical proximity sensor so Samsung used a virtual sensor that relies on software to activate, which most of the time will not work.

You can search on google and you will see how inconsistent the virtual proximity sensor is and why many peeps hated it. You can also watch a comparison between a physical proximity sensor vs virtual proximity sensor, and take note of that when you buy a new phone in the future. (Cause its now on my list to check when I buy my next phone)

[TeamGalaxyDD]

Hey Libra1019!

Experiencing a hardware issue? There's a fix for that.

Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval).

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

Kindly give us a call so that we can assist you remotely. 😊 Stay safe and have a nice day ahead!