Software Update messed up my phone

[LyndonB]

I understand that I have rooted my phone in the past but I have been using the official software for quite a while now and I have received software updates without any problem. This recent update however; messed up my entire phone. The 2 sim cards ain't got no signals. The two (2) IMEI's and baseband version became unknown in settings. I flashed the previous firmware's csc but nothing changed. Security patch: August

[Pushnik13]

After September update I can no longer click on a link, when I do link doesn't work. Can I get rid of update and if so how

[LyndonB]

Unfortunately; I don't have any clue for that issue. I lost my IMEi and baseband version after the update

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

As per your concern, this may caused by the rooted files. You may give us a call in our hotlines so that we can assist you properly. Stay safe and have a nice day ahead!

[LyndonB]

Hi! As what I've said, my phone's been running with the official since April so I don't believe that root caused this

[KazukiGaming]

Bro if you rooted your phone you can't blame software update.
Rooting is not illegal but you have the responsibility on your own device.
The reason why rooting the device results to voiding the warranty is for the exact reason. Because it can cause malfunction on the system.

[LyndonB]

I know bro but I was just wondering 'cause my phone's been running the office software for how many months now. It should've messed up my phone from the start. Just saying 😊

[KazukiGaming]

Just reinstall the system if you wanted that fix.

[LyndonB]

Already did. My phone's running on offical software. I did the flash of the previous firmware and it fixed the error. It's just the update that messed it up

[SagaOtaku]

now lesson learned not to update your software. just stay where you are.