Software update

[lynarvi]

Hello! I have a Galaxy A12 smartphone. On August 3 it downloaded an update. After installing it i checked my camera because the update is for the camera stability. But when I am changing from back camera to front camera it is taking too long and eventually it says camera failed. I tried clearing my cache, force stop it and even reset my phone but it still has the problem. Has anybody experience this problem also? Thank you.

#GalaxyA12 #camera #CameraFailed #SoftwareUpdate

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

Kindly give us a call in our hotlines so that we can remote your device and help you with this issue. We're very sorry. Stay safe and have a nice day ahead!

[sinla]

Im experiencing the same thing. What is the best option to do?

[lynarvi]

I had done all the troubleshooting. I guess we'll have to wait for the software update again.

[sinla]

They remote access my phone but still no resolution. They ask me to bring my device in any service center near by

[bernq]

Hi has there been any update on this? Were they able to fix your phones?

[lynarvi]

Hello, yes. I just waited for another update and it's okay already.