Needing help with this one, I have a A71 phone, whenever I move a photo or video from one folder to another the file becomes corrupted. also happening when I copy photos to another folder. Lost several memorable photos already. Any fix or leads to this? Badly need solution. Thanks!
Btw, already tried changing Sd cards and reformats for sd, still having the same issue.
Is it happening with your Internal Storage too? Have you tried moving or copying with a computer and see if its still corrupting? The files corrupting may be a software bug. Are you using the stock file manager app?
Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT:https://livechat.support.samsung.com/Customer_new/PH
As per your concern, have you tried doing what your co-member suggested? Hope that it helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe and have a nice day ahead!
