Astro16
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08-31-2022 07:22 AM in
Galaxy A
When I update my phone into android 12.the volume button and side key button was not functioning anymore.This is so disgusting and disappointing of the update this is a **bleep** update I thought it's ok to update to android 12 this is not good **bleep** is this. its so annoying.
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08-31-2022 07:25 AM in
Galaxy A
Please run the Diagnostics in Samsung Members App, and check if your volume and power keys are working.
https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-...
If not working, this could be a hardware issue. Have your phone checked at the nearest Service Center near you, or call the hotline #GALAXY to voice out your concerns.
https://www.samsung.com/ph/support/service-center/
https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-...
If not working, this could be a hardware issue. Have your phone checked at the nearest Service Center near you, or call the hotline #GALAXY to voice out your concerns.
https://www.samsung.com/ph/support/service-center/
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08-31-2022 07:25 AM in
Galaxy A
Please run the Diagnostics in Samsung Members App, and check if your volume and power keys are working.
https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-...
If not working, this could be a hardware issue. Have your phone checked at the nearest Service Center near you, or call the hotline #GALAXY to voice out your concerns.
https://www.samsung.com/ph/support/service-center/
https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-...
If not working, this could be a hardware issue. Have your phone checked at the nearest Service Center near you, or call the hotline #GALAXY to voice out your concerns.
https://www.samsung.com/ph/support/service-center/
Khaled75
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08-31-2022 08:03 AM in
Galaxy A
Try diagnosing the buttons. Go to Samsung Members > Get help or Support > Diagnostics or Samsung Members > Diagnostics, and tap Buttons. If it says "Action required", have your phone checked to a Samsung Service Center near you. If it says it's working fine, go to Settings > General management > Reset > Reset all settings > Reset settings, then tap Reset.
Khaled75
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08-31-2022 08:25 AM in
Galaxy A
Did it work?
Astro16
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08-31-2022 08:32 AM in
Galaxy A
When I change the ram plus into 2 it function again.the volume and power button was working again.
Khaled75
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08-31-2022 08:40 AM (Last edited 08-31-2022 08:43 AM ) in
Galaxy A
That might be a bug. Try this: Connect your phone via USB to a PC or plug in the Type-C earphones. Go to Settings > Battery and device care > Memory > RAM Plus > tap 4 GB > tap Restart now and as soon as it restarts, press and hold the Power and Volume up buttons before the Samsung logo appears. When the Samsung logo appears, release the Power button. When the recovery screen appears, release Volume up. Highlight Wipe cache partition using the Volume buttons, and select it using the Power button. Highlight Yes using the Volume down button and select it using the Power button. Press the power button to select Reboot system now.