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Original topic:

When pressing the edit button for the screenshot, it crashes (Galaxy A12N)

(Topic created on: 01-30-2023 10:58 PM)
Active Level 3
Galaxy A


Version: A127FXXU7CVL2

 Android 13

One UI Core 5.0

I can't edit my screenshot easily unlike in Android 11

It needs to be fixed in Febuary Patch
1 Comment
Galaxy A

Hello nino-ribbons,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy A12 having crash issues while using the Samsung capture and being unable to edit the screenshot. We feel your frustration and we apologize for the inconvenience it has caused you.

To keep your device from repeating the same problem, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.

And/or submit an error report through Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)