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01-30-2023 10:58 PM (Last edited 01-30-2023 11:00 PM ) in
Galaxy A
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01-30-2023 11:59 PM in
Galaxy AHello nino-ribbons,
Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy A12 having crash issues while using the Samsung capture and being unable to edit the screenshot. We feel your frustration and we apologize for the inconvenience it has caused you.
And/or submit an error report through Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Camera".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
https://www.samsung.com/ph/support/service-center/
For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
