White Screen line

[asiabang]

Ano po kaya puwede gawin or dahilan bakit nagkakaron ng guhit yung screen.

[asiabang]

Ayan

[mariezhe]

Ang akin Naman ate may kulay yong line. Pink

[kitkat0826]

Hi same din po tayo ung isa white line yung isa green line 😞

[TeamGalaxyRene]

Hello asiabang,

Was it after an update on your device? Please tell us more.

[asiabang]

Hindi po. 3 na po yung guhit sa screen.

[asiabang]

Hindi po, 1st line po nong monday lang 2nd line ngayon lang. Ano po kaya puwede kong gawin dto.

[TeamGalaxyRene]

Hello asiabang,

We are sorry to hear about your experience with your beloved Samsung Galaxy device having issues with two vertical white lines on the screen, and we apologize for the inconvenience it caused you.

I understand that you are worrying right now, seeing these two lines appear on your device screen; if it happens on my device, I will feel the same. But don't you worry; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't fix the issue, you may submit an error report through the Samsung Members app in order to find out the root cause as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[PUFFY_AmiYumi]

I think you accidental drop it

[Burcer]

Anong model po ba phone nyo?