Hi Rendellsibal, we truly appreciate you sharing your feedback. Please know that we don't ask customers to visit a Samsung Service Center for our own gain. It's to ensure your Galaxy A05 receives proper diagnostics and care.
We've previously provided guidance on this matter in our 2024 conversation, which you can revisit here. We remain committed to resolving your concern as efficiently as possible. 🙏
Ok. Btw what does cause of touch malfunction despite of I experimenting turned off and on the settings "accidental touch protection" and the "increase touch sensitivity" as well despite of I removed and replace screen protector and restarting the device and safe mode?
You've already done a great job trying different steps, Rendellsibal. If the touch issue still continues, it might be related to long-term wear or the phone being well-used over time (things that aren't always visible on the surface).
For a more accurate check, we recommend visiting a Samsung Service Center. Some issues can’t be confirmed just by looking or through basic tests, and the experts there can run proper diagnostics. 🙂
