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Original topic:

WiFi Not Working yet Connected

(Topic created on: 10-09-2024 02:44 AM)
94 Views
jinwoo28
Beginner Level 2
Options
Galaxy A
I have two issues on my phone when I'm doing diagnostic. One is the battery is weak and the other one is Wi-Fi is not working yet connected but sometimes I'm experiencing automatic disconnection to the Wi-Fi. 
5 Comments
butete
Expert Level 5
Galaxy A
disconnection iasue is a router issue , get better router or mesh it will make the problem go away
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jinwoo28
Beginner Level 2
Galaxy A
But I'm connected to the wifi1728469125021.jpg
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butete
Expert Level 5
Galaxy A
again based on my experience your stock router from your provider is not good, been there
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butete
Expert Level 5
Galaxy A
im on mesh deco
2 laptops streaming 3rd pc desktop for work no downtime
and cctv active 1728469453717.jpg
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TeamGalaxyBianx
Moderator
Moderator
Options
Galaxy A

I understand how frustrating that can be, jinwoo28. Since you’re experiencing both a weak battery and Wi-Fi disconnections, it would be wise to get your phone checked at an authorized Samsung service center. They can help diagnose and resolve these problems.

You can find the nearest service center to you here: http://smsng.co/SCLocator-SM 📍

📱 We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app.

🛵 If you're from Metro Manila and cannot find the time to personally visit a service center, you can have it picked up*!

To book your pickup, you may call the following numbers:

#GALAXY (#425299) - Toll-free, all networks
(02) 8 422-2111 - Standard Landline

*Galaxy pickup is free ONLY for flagship devices. Service fee applies to other models and varies per service center.

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