BTW this also works using a usb-C earphones, if you have one try that instead of connecting to your PC
We hear you and we will help you to the best of our abilities. Please bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue(s). Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.
or book an appointment with the Samsung Members app as follows:
Support > Book an appointment to set one.
Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.
I feel you and understand where your frustration is coming from and I apologize for the contact details template I gave you which was inconvenient to you at this time. Is your device a Korean variant? and can we ask the model code please?
Moreover, you may find below steps on how to clear cache partition your device.
Clear Cache Partition.