Z FOLD 3 SCREEN not WORKING in less than 1 YR UPON PURCHASED

[Sephseth]

Hi Everyone.

Need consultation. 

Who experience already of white or black screen in Z FOLD here for just less than a yr? How the customer service handle this situation? #ZFOLDBROKENSCREEN

Your inputs will be appreciated. 

Thanks in Advance

Z fOLD BROKEN SCREEN

[Bern2Hell]

Did you get any recent update? I highly recommend you bring it to your nearest Authorized Samsung Service Center. 😊

[Sephseth]

yes. i brought it in the nearest Authorized Samsung Service Center. Advised for replacement however I'm in contact with Samsung but it was causing delays. Problem Happened since oct 6

[Sephseth]

I really don't know how to expedite process thru Cx Survey. do you encounter this issue?

[Bern2Hell]

I'll endorse to the mods and CSR. Hopefully they can assist you. 😄

Though they'll get back by tomorrow as it's a weekend today. 😊

[Sephseth]

PM Sent po

[butete]

+1 bring to nearest authorized samsung service center

[apvlot]

The photo doesnt look like a zfold 3 tho? But regardless, +1 for nearest samsung service center.

[TeamGalaxyRene]

Thank you, Sephseth, for letting us know about your Samsung Galaxy Z Fold 3 having issues with the screen. Really understand where your worry is coming from. But fret not, we are here to guide you and offer solutions to your device's problems.

Similar to our dear Samsung members reply here, you can bring your Samsung Galaxy Z Fold 3 to the nearest Samsung Authorized Service Center to your location.

https://www.samsung.com/ph/support/service-center/ 

Rest assured that our Samsung Engineers/Technicians are technically competent to assess your device and offer solutions to restore it up to the optimum performance.

[Sephseth]

hi Rene.

Hope you find my message well.

My last comment was deleted and I don't know why.

As mentioned I already brought the phone in authorized dealer and was advised for replacement.

I have been contact with Customer Service but solutions has been delays.

I experience this last Oct. 6 and it's been almost 2 months.

I hope you can give assistance..