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04-16-2020 04:58 PM (Last edited 11-19-2021 03:19 PM ) in
Galaxy J- Tags:
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04-17-2020 05:12 PM in
Galaxy JDear nazzzzzzzzzzzzzzzz,
This is Moderator from Samsung Members Community.
There are several reasons why your device might not charge, and most can be fixed without any extra support. The most common reasons for a device failing to charge are:
- Faulty cable, charger, socket or adapter
- Dirt or debris in the charging port
- Third party apps interrupting the charging
- Software update is required
Please try below steps:
1. Check your charger make sure that you are not using counterfeit accessories.
2. Check to ensure that there isn't any damage to the cable or plug
3.Even if there is no obvious physical damage to the cable or the plug, try using a different cable and plug to eliminate this as the problem.
4.Once you are sure that your cable / plug work, try plugging them in to a different power source. For example, connect the charger to a power socket rather than a laptop or PC.
Please note: Do not insert any object into the charging port. This can result in damage to the charging port.
Your device will not charge if it detects water or moisture in the USB port. This is a security measure to protect the device from damage and corrosion. If your device has detected water in the charging port, it will sometimes display a waterdrop icon on the screen above the charging port. If you see the waterdrop icon, make sure that your device is turned off while it dries.
Most moisture will evaporate by itself within a few hours, but you can also try blowing gently on the port or exposing it to cool, dry air. If the waterdrop icon has still not disappeared but you are sure the charging port is dry, try turning your device off and on again.
If the icon remains after this, clear the cache for USB:
Hope above steps help to solve your issue.
Thank you
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06-09-2021 02:39 PM in
Galaxy Jhave you tried take out the battery ?
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06-09-2021 02:40 PM in
Galaxy J- Mark as New
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06-09-2021 02:41 PM in
Galaxy JI see
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06-09-2021 02:41 PM in
Galaxy J