Original topic:

J7 Pro Power Button Not Working After Update

(Topic created on: 11-04-2021 12:04 PM)
4MiD4M4Ru
Beginner Level 2
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Galaxy J
Hi there After updating my daughters J7 Pro, the power button is not working can someone know how to fix this thanks :)
4 Comments
Galaxy J
Are you sure it is updating the firmware? An underlying problem may be present already upon updating your device. Check your Samsung Members diagnostic App if it can't recognize tye power button.
4MiD4M4Ru
Beginner Level 2
Galaxy J
Yup the power button 100% runs normally until i update it
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Sam-TheRightCareGuy
Community Manager
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Galaxy J

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

As per your concern, have you tried what your co-member suggested? 😁 Hope to have helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.  Stay safe and have a nice day ahead! 

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nuñez14
Beginner Level 2
Galaxy J
Wla nba update si j7pro?
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