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Original topic:

FRONT CAMERA ISSUE AFTER A WEEK OF UPDATING TO LATEST ONE UI VERSION

(Topic created on: 03-24-2023 05:13 PM)
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Floyd07
Beginner Level 2
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Galaxy Note
My Galaxy Note 10 Lite and my brother s20+ just encounter a front camera issue, its kinda blurry and cannot autofocus after updating to latest one ui. Can samsung explain make un OTA update on this software bug issue? Please help. It's annoying. 














1 Comment
TeamGalaxyRene
Moderator
Moderator
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Galaxy Note

Hello Floyd07,

We apologize for the inconvenience it caused you upon hearing about your experience with the recent updates both on your Samsung Galaxy Note 10 Lite and your brother Samsung Galaxy S20+ having issues with blurry front camera and auto-focus not functioning.

If it happens also in my device with expectation that the updates will bring improvement and better performance but it turns out differently instead, then I will get annoyed too. 

But don't fret; we are here to guide, assist, and offer solutions to restore your device's camera app to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Camera) are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
 
Clear Camera App Cache.
 
Open Settings, and then swipe to and tap Camera Apps. Tap Storage, and then tap Clear cache.
 
 
Clear Camera App Data.
 
Open Settings, and then swipe to and tap Camera Apps. Tap Storage, tap Clear data, and then tap OK. This will completely wipe the app and reset it to the original settings.
 
 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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