Galaxy Note9 Discolaration

[jocellecoj]

After an update during the pandemic, my Galaxy Note 9 suffered discoloration. Pictures were not as vibrant and colorful as before. I had it checked in Galaxy Store branches but the efforts proved futile. Any help?

[ChristopherJeffrey]

Question: You brought it to a Samsung Galaxy store? Why not go to a Samsung Service Center and have it checked there, most stores are mainly designed to sell the products.

In my experience when I had screen issues or anything that involves the display or color, an authorized service center is the better route, especially if parts are readily available, issues can usually be fixed within the day.

[jocellecoj]

I had it checked in Samsung Galaxy Stores MOA and Megamall. I believe these are service centers too.

[TeamGalaxyRene]

Hello jocellecoj,

Sorry to hear that, about your experience with your Samsung Galaxy Note 9 having issues with discoloration and we apologize for the inconvenience it caused you.

We highly recommend that you bring it immediately to the nearest Samsung Authorized Service Center in your area. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/ 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[jocellecoj]

The problem now is that my phone is beyond the warranty period. I am afraid that Samsung would collect fees from me.

[ChristopherJeffrey]

Regarding the Samsung at SM Moa, true that they also have the autorized service center there, and may have checked it, but the device itself wouldn't be having the same issue if it was serviced.

If the efforts provided are futile then it wasn't serviced properly or diagnosed thoroughly, I had an S10e with a busted screen years ago and dropped by SM Megamall to have it serviced, they literally made me leave me phone and will just notify me via text or call when to pick it up, if that didn't happen to you considering this is a "screen issue" then it wasn't fully serviced.

As for the current problem "the fees", this is a choice you're gonna have to make.

1. Is the Galaxy Note 9 that meaningful to you that you'd want to keep it up until now (and possibly in the years to come) if you're not comfortable paying the cost of Service Centers from Samsung, your only option is to go to 3rd party stores that does repair.

or

2. Take advantage of Samsung'a trade-in/trade-up program and get a new device (full covered with warranty) with more up to date specifications, etc.

Personally I'd pick the later, it will potentially require you to shell out money, but the returns is more beneficial as not only do you not have to worry about the possible number of repairs your Galaxy Note 9 may encounter in the future, you get a new phone, warranty covered and is more secure since current releases of Samsung come with 4-5 years of firmware and security updates.

I'm not selling the idea okay, but you seriously might want to check it out as I've been doing the trade-in/trade-up program for about a few years now.

Here's the link: https://www.samsung.com/ph/offer/mobile-trade-in/